How to view commissions due in your CRM

To view what bookings do not have commission posted to them yet you can run a report on commissions due straight from your CRM. 

Option 1: Click the "Outstanding Commissions," button above your Active Reservations List on your Dashboard.

Option 2: From the left-hand menu select Reports ->Commission Reporting -> Outstanding Commissions Due Report

From here you will see a full list of active reservations that you have not received commission on yet. If a booking is not showing on this report, you were likely paid or commission has been scheduled and you will be paid. Run your commission received report and choose an end date for the following Friday to see if it will be on your next payroll.

Please remember that "Expected Commission," is the amount of commission you estimated would be received when you entered your booking into your CRM. If you did not enter in an amount -or- your data was uploaded for you from your Booking Desk, this amount will show as .01. This does not mean only .01 will be posted, it's just an estimation. We will post whatever is sent to us by the vendor as soon as the commission is received.

If you have not received commission for your booking and it has been 60 days past the travel date, please submit a Travel Commission Research Form from your Xstream Agent Hub. The form is required for all commission inquiries. 

For a video on commission reporting, please see the link on Commission Reports from your XstreamCRM under the Training Menu.

How to view a breakdown of your commission received by pay date (This can also be used to view what you will be paid in the future or this week's payroll.)


To view how much your commission was for a specific week and what bookings it was associated to you can run a commission received report from your XstreamCRM.

Option 1: Click on the "Paid Commissions," button above your Active Reservations List on your Dashboard. To view your upcoming commissions, filter the dates with an ending date that ends on the following Friday. This way you'll see what you will be paid this week. 

Option 2: From the left-hand side menu select Reports ->Commission Reporting -> Commission Paid and Received Report. Next, select a pay week and click Submit. To view your upcoming commissions, filter the dates with an ending date that ends on the following Friday. This way you'll see what you will be paid in the coming week. Please allow 1-3 business days after the listed date for the funds to hit your account. 

This can be used to understand what commissions have been received and how much, and you can run this report for tax purposes should you need a breakdown for the IRS or your tax handler. 

To understand why you received this amount, please contact the vendor directly for a full commission explanation. 

You can also view if an individual reservation has been paid by opening the reservation and clicking on the +Commission tab underneath the booking. You will see the payment date and commission amount posted. 

For a video on commission reporting, please see the link on Commission Reports from your XstreamCRM under the Training Menu

Fees

Your commission reporting has a section for fees and miscellaneous commission adjustments. You may receive an amount listed under the Fees section of your reporting that is not a "fee," in the general sense. The notation next to the amount will tell you what the amount is. It may be a positive amount (additional commission due to you) or it may be a negative amount that will be garnished from a future payroll payment. Please look at the notation to determine what they amount is and what it's for. 

Common notations:

Recall: This means the vendor charged Xstream due to a recall on your commission. This could be because of a cancellation, booking transfer, rebooking, etc. In this case Xstream will place a commission garnish on your account to recoup those funds and pay back the vendor. If you have questions about why your commission was recalled, please reach out to the vendor directly.

Carry-over: These can either be a negative amount that is due but could not be taken from your commission because the amount earned did not cover the full amount, or it can be a positive amount that could not be paid because it did not reach the Payoneer minimum payment amount of $25. In either case the amount will be carried over to your next payroll. Remember, a recall will have a negative amount listed, and additional pay will have a positive amount listed. Please see the notation next to the booking for clarification. 

Garnish: These can be due to recalls from the vendor or can be a system payment correction.

If you have any questions, please reach out! Submit a support ticket from your Xstream Agent Hub. 

Tracking Business Expenses 

For every business expense you have, you can now input and track it from your CRM for evaluating the success of your business or for tax purposes. These can include monthly fees or other miscellaneous expenses.

  1. Log into your XstreamCRM
  2. From the left-hand side menu select Reports-> Financial Reports -> Business Expenses. 
  3. Enter in your expense by clicking on the Create New Expense Category tab. 

You can find a full list of your monthly fees from your Xstream Agent Hub by clicking on 1099 from under the Tools tab and then selecting Order History. From here you can enter all your fees into your business expenses report.