What are commission recalls?
The term recall refers to a negative commission adjustment. These happen when a vendor debits or charges Xstream Travel for commission already sent. Think of them as a vendor requesting a refund from Xstream. They generally happen when a client cancels a booking but the vendor already paid the agent commission to Xstream. Because the booking is no longer taking place and the vendor has refunded the client, the vendor then recalls the commission and Xstream must pay the vendor back.
How does Xstream recall commission?
The Commission Department deducts the commission from the agent's booking if it has not already paid out to the agent. If the recalled commission was already paid to the agent, Xstream will put a garnish on the agent's account for future commission.
eg. Xstream paid an agent 100$ for a booking on 1/1/21 but received a recall of 100$ on the agent's commission on 2/1/21. Because Xstream already paid the agent 75$ (for tier 1) or 85$ (for tier 2), we will garnish the agent's future commission the appropriate tier amount to recoup the recall money debited from Xstream by the vendor.
Remember, Tier 1 and New Face agents receive 75% commission received by Xstream. Tier 2 agents receive 85% commission that is received by Xstream.
How will an agent know if they've received a garnish?
Commission Department emails the agent to notify them of a commission garnish. You can also submit a Support/Help Desk ticket to Xstream and we can check your notes history in your record.
Is there a fee to garnish commission?
No. We do not charge the agent a fee to garnish their commission. We only garnish the amount recalled from Xstream.