How do I update the bank account where I receive my commission?

Please log into your Xstream Agent Hub and then click on the Resources Center tab or My Business tab. From there click on "Access Payoneer site." 

If you receive an error message that says "payoneer sync," or something similar when you first click on the link to enter the Payoneer site, this is usually a connectivity issue. Just close the window and click on the "Access Payoneer site," link again to refresh the page. 

You can remove and add new bank account details at any time via your Payoneer account:

  1. Sign in to your Payoneer account
  2. Go to the Settings tab and choose Bank Accounts.
From there you can view the bank accounts associated with your Payoneer account, add new bank accounts and remove old bank accounts that you no longer wish to use.
I did not receive my commission because my Payoneer account wasn't setup/updated

Once the account is setup or updated, please submit a Help Desk ticket from your Xstream Agent Hub under the Travel Agent Support category. In your ticket indicate you did not receive your commission because your Payoneer account was not up to date. Give the date the payment should have transferred and the amount. We will then reschedule the commission payment through Payoneer.  Please allow 1-3 business days for the payment to process.  

I need help with Payoneer 
 
Please visit the Payoneer Support Center.