Commission Research Fee FAQ
Is there a charge to research commissions or to submit a Travel Commission Research form?
There is a $10 commission research fee if we research commission and we find that the commission was received before the agent posted their booking to their XstreamCRM. The $10 commission research fee will be deducted from the agent's commission for that booking.
If I posted my booking to my XstreamCRM but the confirmation number was wrong at the time I posted it, will I be charged a research fee?
No. We realize that mistakes happen and that sometimes the letter O looks like a 0 or the number 1 looks like the letter l. The 10$ commission research fee only applies to bookings that were not posted to your XstreamCRM until after the commission had already been received by Xstream.
Why is there a travel commission research fee?
Here at Xstream Travel we receive dozens of payments a day that can include hundreds of bookings. We attempt to post your commissions IMMEDIATELY after we receive the funds from the vendor. We are just as excited to pay you as you are to receive the funds, but we can't pay you if you do not post your bookings to your XstreamCRM. Researching commissions causes us to stop posting commissions for other agents to comb back through our records to find your commission. Because there is a loss in time and work, we charge the fee to incentivize posting bookings in a timely manner.
Where is there more information about the commission research fee?
Information about the commission research fee is located on the Xstream Travel Policies & Procedures form that you signed upon signing up with Xstream. You can review the form from your Xstream Agent Hub under the Resources Center tab.